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FAQ - Frequently Asked Questions
Questions about your Account
How do I get an account for the ARRI Fusion Network portal?
Cinema operators and distributors are entitled to use the portal and request an account. To sign up please click here to request an account and fill out the form. Once your information has been validated, an email will be send to you with a confirmation link.
How long will it take to process my account request?
Usually it will be processed within a few hours. When some pertinent information is missing, our support team will contact you.
I can’t log in. What can I do?
There can be different reasons if you’re having trouble logging into your account. Here are a few solutions to try first:
Forgot your login email address?
You need your registered email address, which you used when you first signed up, for logging into your account. If you do not have your email handy, please contact us.
Forgot your password?
If you forgot your password click Sign In on the top of the page and click the Forgot password? link. Enter your email address associated with your ARRI Fusion Network account and click send. We will send you an email to this address with the instructions to reset your password. If you don’t find this email from ARRI in your inbox, check your spam or junk folder.
I didn’t receive the expected email to set up a new password?
If you requested a new password but didn’t receive your password-reset mail, please check the spam and junk mail folder in your email account. If it is not there try to reset your password again.
If you still don’t receive the email after requesting a password reset within 24 hours, please contact us.
How do I reset my password?
If you want to change your password please log in to your account.
You can change the password in the user settings. Click the user icon at the top of the page and select "Edit profile". Type your current and the new password and click Save.
Questions concerning the management of your cinema data (address, screens, KDM and DCP tracking)
Where can I find the address data and technical information about my theatre?
First, click the menu item "My Theatre". Then click the submenu item "address and contacts" or "screens" to view and edit the data.
Where can I download KDMs for my current movies?
Click the menu item "My Theatre" and then "KDM". All valid KDMs of your current movies are listed there and are ready for download.
How can I check the shipping status of the DCPs, which I've ordered?
In the menu "My Theatre" click the submenu "DCP tracking". There you can find all the tracking details of the DCPs, which are shipped by ARRI to your theatre.
Questions concerning "Trailer"
How do I search for trailers on the ARRI Fusion Network?
To search for trailers, click the menu item "Trailers" at the top of the page. There you will find a search function and two filter functions for genre and distributors.
How does the Download Card work?
In the following tutorial you will find detailed information about the functionality of the Download Card.
Why does my browser not support the download of several trailer items?
In order to download several items simultaneously, your browser must support this multi-connections feature. Following web browser support this function:
Windows 7: Chrome, Firefox, Opera
Mac OS X: Chrome, Firefox, Opera
You might have to allow the download of multiple files explicitly within the browser settings.
How does the ingest of a trailer DCP work?
At first, download the trailer DCP and save the .zip file on your computer. Unzip the file and copy the folder with the DCP files on a USB stick. Insert the USB flash drive into the USB port of your Digital Cinema server and ingest the DCP.
Still need help?
Please contact our support team.Contact support